TRADING AND PAYMENT TERMS

All sales must have cleared funds prior to collection or delivery. Payment is only deemed received by us when the payment is made in cash or when the proceeds from other payment methods have cleared and are credited to our nominated bank account.

To secure your order, you are required to pay a non-refundable deposit. Deposits vary from 30% for stock items to between 50-100% for custom and overseas orders.

You must pay the outstanding balance before the delivery date of the goods, and these funds must be cleared prior to delivery.

QUOTES / PURCHASE ORDERS 

We will not order any goods specified until deposits are paid in accordance with our terms.

Quotes are valid for 7 days unless stated otherwise. We reserve the right to provide you with a new quote after this period and cannot guarantee that prices will remain the same. We cannot accept claims based on the use of old or superseded prices or price lists.

COLLECTION OF GOODS AND STORAGE 

You must collect goods from the address we specify, at the time specified by us.

Storage fees will apply if goods are not collected within 4 weeks of us notifying you that your goods are available. Storage fees of A$30 per pallet per week will be charged from the end of the 4-week period.

The dates provided for availability are approximate only. A delay in the arrival of goods beyond the estimated arrival time does not entitle you to any claim for compensation or cancellation of the order.

DELIVERY

Delivery and associated costs are not included in the price and will be quoted separately.
All deliveries will be kerbside unless other arrangements have been made with your consultant. Goods will be left at the location deemed the most safe and secure. Your preferred drop zone cannot always be guaranteed. Under no circumstances will goods be taken inside a house, apartment, or commercial building.

We are not liable for any failure or delay in delivering goods to the site.
We are not liable for any damage to property caused when entering the delivery point to deliver goods.
If you organise your own freight or carrier, you do so at your own risk. We will not be liable for any breakages.

You must notify us within 24 hours of delivery or collection of any damaged or incorrectly supplied goods.
You will be deemed to have accepted the goods if you fail to notify us within 24 hours of receiving damaged or incorrectly supplied goods and proceed to lay or install them.

BREAKAGES / DAMAGES

Chipped or broken tiles may occur within an order or during transit. We require photographs of any damaged materials to be submitted within 24 hours to process a claim. Certain chips or breakages may be deemed usable, and in such cases, a refund or exchange will not be issued.

We recommend allowing for additional tiles to account for tiling wastage and potential breakages when placing your order.

INSTALLATION AND USE 

Goods must be installed according to the manufacturer’s instructions, guidelines, and any applicable UK standards and building codes. We will not be responsible for inadequate structural support on which the product is installed.

It is your responsibility to check all goods prior to installation to ensure that the size, batches, colour, and quantities are correct. Installation of the goods constitutes acceptance of the materials.

Use your own discretion when selecting a tradesperson. We cannot be held responsible for goods installed by tradespeople recommended by us. Always use a licensed tradesperson.

It is your responsibility to ensure that sufficient product has been ordered before placing your order. We cannot guarantee the availability of the same tile, batch, or size once the purchase is made.

SPECIFICATION OF GOODS 

It is your responsibility to ensure that the tile selected is suitable for the intended use and that quantities have been verified prior to installation.

Check all paperwork to ensure that all details match your requirements. We consider any payment as acceptance of the exact details as listed on your order.

You agree that tiles may have one or more of the following characteristics: variation in colour, texture, pattern, shade, crazing, marks, blemishes, size variation, and optical hazing. Sample tiles and showroom displays are to be used as a guide only and may vary from the actual tiles received.

Optical hazing can be evident in polished and semi-polished materials. It presents itself as a smoky or smudged finish on the tile and may only be visible depending on the light source reflecting off the surface at various angles. This is not considered a fault, and we will not accept any claims in relation to this.

We will not be responsible for damages caused by incorrect cleaning or sealing methods or the use of unsuitable cleaning products on the material.

Nominal sizes are quoted on your quote and invoice (these are approximate sizes). We cannot guarantee the exact size of each batch noted on your order.

Natural stones and encaustic tiles require specific care, cleaning, grouting, sealing, and ongoing maintenance. Please check with your consultant and tradesperson prior to purchase, as claims cannot be made once the tiles have been laid.

Consideration should be given to the finish of the material chosen, particularly in relation to pedestrian traffic. Gloss tiles and light-coloured tiles will require the added protection of appropriate door mats, and only soft-soled shoes should be worn at entry points in residential applications to avoid excessive abrasion.

Always install heavy coverings over newly installed tiles to protect them. No claims can be made for items scratched or damaged during installation.

Most tiles can be slippery when wet. Select a tile that is appropriate for the area and consult with your certifier or specifier prior to installation to ensure the correct items have been selected for the area. Once laid, we cannot accept claims for the incorrect selection of goods or slip results that do not meet your requirements. If you have received slip results for specific materials, it is possible that the performance of the installed materials may differ from the test results due to factors such as installation, wear and tear, and cleaning methods.